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Guest Services Associate

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Job Description:
    The Hotel Reservations Specialist role involves providing excellent customer service to our guests while ensuring that their booking experience is seamless and efficient. You will be the first point of contact for guests seeking assistance with their reservations, so it's essential to possess strong communication and problem-solving skills.

Key Responsibilities:
    1. Provide accurate and timely information to guests regarding their bookings and any changes or cancellations.
    2. Resolve guest inquiries efficiently, responding to emails and phone calls in a professional manner.
    3. Collaborate with other departments to ensure a smooth reservation process and address any issues that may arise.
    4. Maintain accurate records of guest interactions, including email and phone conversations.
    5. Stay up-to-date with company policies and procedures, adhering to them at all times.