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Customer Service Ambassador

1 month ago

Pasay, National Capital Region, Philippines Asia Peopleworks Full time
Key Responsibilities

As a Customer Service Representative at Asia Peopleworks, you will be responsible for:

  1. Efficient Call Handling: Respond to customer inquiries in a timely and professional manner.
  2. Call Log Management: Accurately log all customer interactions in the Call Log System.
  3. Inter-Departmental Coordination: Collaborate with other Business Units and branches to ensure seamless service delivery.
  4. Reporting and Analytics: Prepare and submit daily, weekly, and monthly reports to track key performance indicators.
  5. Customer Information Provision: Provide customers with accurate and timely information regarding their accounts and services.
  6. Conflict Resolution: Handle customer complaints and provide possible resolutions in a fair and professional manner.
  7. Escalated Issue Resolution: Handle escalated customer complaints and complex issues that require in-depth problem-solving.
  8. Booking and Cancellation Management: Facilitate bookings and cancellations in a timely and efficient manner.
  9. Walk-in Customer Service: Provide excellent service to walk-in customers at Pier site or branches.
  10. Email and Social Media Support: Respond to customer inquiries and provide support via email and social media channels.

Requirements: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.