IT Support Specialist
4 weeks ago
As a Technical Help Desk Representative, you will be responsible for providing technical assistance to customers via phone, email, or chat. You will troubleshoot and resolve technical issues, document and analyze customer complaints, and escalate complex issues to senior technicians when necessary.
Key Responsibilities:
- Provide technical support via phone, email, or chat to customers with technical issues
- Troubleshoot and resolve technical issues in a timely and professional manner
- Document and analyze customer complaints to identify trends and areas for improvement
- Escalate complex issues to senior technicians when necessary
- Stay up-to-date with new technologies and software to provide accurate and effective support
Requirements:
- At least 6 months to 2+ years of relevant experience in a technical support role
- Strong technical knowledge of computer systems, software, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and training opportunities
- Collaborative and supportive team environment
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