Global Customer Advocate

2 weeks ago


Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time
About Our Mission

Zig Zag Offshoring is dedicated to making parcel delivery simple, reliable, and affordable for small businesses. We are committed to becoming the largest SMB eCommerce courier in the world.

Job Role

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for owning the customer experience, collaborating with your team, and making a meaningful impact.

  • You will connect with clients daily, using each interaction to build trust and strengthen relationships.
  • You will develop a thorough understanding of our delivery services in various geographical regions.
  • You will be the first point of escalation for client inquiries via multiple channels.
Key Qualifications

To succeed in this role, you will need:

  • Genuine passion for delivering exceptional service to clients.
  • Ability to work in a fast-paced environment with shifting schedules.
  • Excellent communication and problem-solving skills.
  • Flexibility to thrive in a hybrid work environment.
Benefits

We offer a competitive salary, company-provided laptop, remote allowance, paid holidays, and health insurance. We also provide opportunities for professional growth and development.



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