E-Commerce System Operations Expert

6 days ago


Lipa City, Calabarzon, Philippines beBeeSpecialist Full time ₱997,500 - ₱1,140,000
System Operations Specialist Role

The key responsibility of this role is to provide critical after-hours coverage for e-commerce operations and IT infrastructure.

Primary Responsibilities
  • System Monitoring: Identify and resolve order processing issues, ASN errors, invoice discrepancies, and fulfillment problems in real-time.
  • Error Resolution: Document all error resolutions and maintain detailed logs of system issues for future reference.
  • Recurring Error Identification: Recognize patterns in recurring errors to identify potential systemic problems requiring escalation.
  • Vendor Management: Create and manage support tickets with third-party vendors when system limitations are identified.
  • IT Support Collaboration: Collaborate with day-shift teams to ensure continuity of operations.
IT Infrastructure Support
  • After-Hours Support: Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems.
  • Basic Troubleshooting: Perform basic troubleshooting for common user access and authentication issues.
  • Escalation: Escalate complex technical issues to appropriate IT team members.
  • Support Ticket Queue: Maintain IT support ticket queue and ensure proper documentation.


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