Technical Solutions Expert

1 day ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱400,000 - ₱800,000
Job Opportunity

A career as a Technical Support Specialist presents an exciting chance to join our team and contribute to delivering exceptional customer experiences.

This role involves providing timely and effective support for various clients across different industries, ensuring their technical needs are met with patience and professionalism. Strong proficiency in English is required, both written and spoken. Previous call center experience is also necessary, along with the ability to reside within 80km of our office.

Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Compensation & Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect includes:

  • HMO coverage plus a dependent.
  • Dental coverage with in-house dental assistance.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Disinfection and safety measures in the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement and recognition.

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