Customer Service Representative

4 weeks ago


Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving any issues that may arise.

Responsibilities:
  • Answer incoming calls and greet customers in a professional and friendly manner.
  • Accurately record customer orders and process them promptly and efficiently in our restaurant's ordering system.
  • Respond to customer questions and resolve any issues related to orders in a timely and professional manner.
  • Provide a positive and memorable customer experience on every call.
  • Maintain up-to-date knowledge of restaurant menus, promotions, and policies.
  • Adhere to all company procedures and standards for order processing and customer service.
Requirements:
  • Excellent English communication skills, both spoken and written.
  • A friendly and patient demeanor with a passion for providing exceptional service.
  • Ability to accurately record and input customer information.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a customer-focused attitude.
  • Comfortable using computer systems and restaurant ordering software.
  • Proficient typing skills for efficient data entry.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
  • Competitive salary.
  • Paid training to ensure your success in the role.
  • Opportunities for growth within the company.
  • A fun and supportive team environment.
Schedule:

Full-time position with flexible scheduling options to accommodate US time zones. Willing to work in McKinley, Taguig (office-based). Willing to start immediately.



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