Operational Excellence Specialist

4 days ago


Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time
Job Description

We are seeking a highly skilled Operational Excellence Specialist to join our team at VXI Global Holdings B.V. (Philippines). This role is crucial in ensuring the delivery of high-quality services and maintaining operational excellence.

About the Job

The Operational Excellence Specialist will be responsible for delivering the required number of QA monitors in a timely manner, generating and trending weekly/monthly QE-related reports, and performing side-by-side sessions with agents. They will also participate in team meetings to share quality and behavioral tagging trends and participate in QA Calibration to maintain variance or lower.

Responsibilities
  • Deliver high-quality QA monitors on time
  • Generate and trend QE-related reports
  • Perform side-by-side sessions with agents
  • Participate in team meetings to share quality and behavioral tagging trends
  • Participate in QA Calibration to maintain variance or lower
Requirements

To be successful in this role, you should have at least 1 year of working experience in a related field and healthcare experience in BPO is highly preferred.



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