Operational Excellence Specialist
4 days ago
We are seeking a highly skilled Operational Excellence Specialist to join our team at VXI Global Holdings B.V. (Philippines). This role is crucial in ensuring the delivery of high-quality services and maintaining operational excellence.
About the JobThe Operational Excellence Specialist will be responsible for delivering the required number of QA monitors in a timely manner, generating and trending weekly/monthly QE-related reports, and performing side-by-side sessions with agents. They will also participate in team meetings to share quality and behavioral tagging trends and participate in QA Calibration to maintain variance or lower.
Responsibilities- Deliver high-quality QA monitors on time
- Generate and trend QE-related reports
- Perform side-by-side sessions with agents
- Participate in team meetings to share quality and behavioral tagging trends
- Participate in QA Calibration to maintain variance or lower
To be successful in this role, you should have at least 1 year of working experience in a related field and healthcare experience in BPO is highly preferred.
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