Senior Help Desk Technician Lead

2 weeks ago


Pasay, National Capital Region, Philippines Stefanini, Inc Full time

As a Senior Help Desk Technician Lead at Stefanini, Inc., you will play a critical role in providing exceptional customer service and technical support to our clients. We are seeking a highly motivated and experienced professional to fill this position.

About the Position:
  • Lead a team of technical support specialists, providing guidance and oversight to ensure excellent customer service and technical expertise.
  • Analyze customer feedback and usage data to identify areas for improvement and develop strategies to enhance our services.
  • Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
Requirements:
  • A minimum of five years of experience in technical support leadership roles, preferably in a contact center or BPO environment.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team of technical support specialists.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and customers.


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