Technical Solutions Specialist

2 weeks ago


Pasay, National Capital Region, Philippines Stefanini, Inc Full time

We are looking for a highly skilled Technical Solutions Specialist to join our team at Stefanini, Inc. In this role, you will work closely with our customers to understand their technical needs and provide expert solutions.

About the Role:
  • Work as a senior help desk technician lead, handling complex technical issues and escalations.
  • Document and rate knowledge-based articles to improve our internal knowledge base.
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement changes.
Skills and Qualifications:
  • Proven experience in technical support, preferably in a contact center or BPO environment.
  • Excellent verbal and written communication skills, with the ability to clearly articulate technical information to non-technical audiences.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.


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