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Healthcare Call Center Specialist

1 week ago

Pasig, National Capital Region, Philippines Med-Metrix, LLC Full time
About the Role

We are seeking a highly skilled Healthcare Call Center Specialist to join our team at MED-METRIX, LLC. As a key member of our customer service team, you will be responsible for providing exceptional patient care and resolving complex issues related to medical claims processing.

Job Summary
  • Provide professional and courteous service to patients and clients via phone and email.
  • Resolve patient disputes and concerns related to medical claims processing.
  • Process patient credit card payments to resolve outstanding balances.

This is an excellent opportunity to develop your skills in customer service and healthcare operations. We offer a competitive benefits package and ongoing training and development opportunities.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in Hospital/Facility or Physician billing an asset.
  • Spanish and English-speaking proficiency required.
  • Proficiency in MS Office an asset.