Customer Service Ambassador

5 days ago


Davao City, Davao, Philippines Fair Trade Outsourcing Full time
About Fair Trade Outsourcing

Fair Trade Outsourcing (FTO) is a leading BPO company that provides impact sourcing work for clients worldwide. Our mission is to deliver superior results by valuing our agents, ensuring their safety, and improving their economic welfare.

Our global network includes delivery centers in the Philippines, Mexico, and Ghana, with a main office in Philadelphia, Pennsylvania. We have four centers in the Philippines, each with over a hundred employees.

As a customer-facing company, we prioritize building strong relationships with our clients and providing exceptional service experiences.

Job Responsibilities

We are seeking a highly skilled Customer Service Representative to join our team. Key responsibilities include:
  • Responding to 70-90 phone calls per day, providing top-notch customer service
  • Answering customer emails promptly, addressing inquiries and concerns professionally
  • Assisting other departments with policy procedures and adjustments
  • Helping Pet Parents understand coverage and options, reviewing claims, and maintaining and adjusting new and existing policies
  • Collaborating with team members to ensure a supportive and efficient work environment


Requirements

To succeed in this role, you will need:
  • Strong mental and emotional resilience to handle challenging customer interactions
  • Excellent interpersonal and communication skills, including empathy and rapport-building abilities
  • Adaptability and multitasking skills in a fast-paced environment
  • Experience in customer service, preferably in a call center setting


About You

We're looking for individuals who share our passion for delivering exceptional customer experiences. If you're a motivated and empathetic individual with excellent communication skills, we'd love to hear from you.

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