Insurance Industry Professional

4 days ago


Quezon City, National Capital Region, Philippines NTT DATA North America Full time

Job Summary:

We are seeking an experienced Senior Customer Care Associate to provide exceptional customer service to our policyholders, beneficiaries, agents, and internal customers.

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Main Responsibilities:

  • Provide top-notch customer support via phone to resolve customer inquiries and concerns.
  • Meet and exceed customer satisfaction targets while maintaining a positive attitude.
  • Cultivate strong relationships with internal and external customers through effective communication and problem-solving skills.
  • Stay up-to-date on industry trends, products, and services to provide accurate information to customers.
  • Collaborate with team members and management to address service issues and improve overall customer experience.

Qualifications:

To succeed in this role, you should have a minimum of 1 year of experience in a professional/office setting, along with proficiency in using Windows PC applications.

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Benefits:

This position offers opportunities for growth and development in a dynamic and supportive work environment.



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