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Microsoft 365 Productivity Expert
2 weeks ago
**Job Overview**
We are seeking an experienced Microsoft 365 Productivity Expert to join our dynamic team at Upwork. As a trusted advisor, you will be responsible for providing technical guidance and support to clients on various Microsoft 365 products and services.
About the Role
- Collaborate with clients to understand their business objectives and provide personalized recommendations on Microsoft 365 solutions.
- Educate clients on best practices for improving productivity and collaboration using Microsoft 365 tools.
- Assist clients in evaluating the potential benefits of a Microsoft 365 subscription and provide tailored demos.
- Advise clients on different subscription plans and features, helping them choose the best option for their needs and budget.
- Guide clients through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
- Stay updated on the latest Microsoft 365 updates and enhancements, and communicate these effectively to clients.
Requirements
- Technical advisory or implementation experience in a Microsoft 365 environment.
- Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
- Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
