Enterprise Identity Governance Expert

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Chubb Full time

The Identity and Access Management Operations Administrator role at Chubb involves working closely with our team to deliver on access requests, applications access requests, and other identity-related tasks.

Main responsibilities include:

  • Configuring and managing identities across multiple platforms, including AS400, ACF2, RACF, Active Directories, Office365, Exchange, Unix, and Linux
  • Executing audit-related activities, such as access modifications, deletions, and documenting task completion
  • Providing guidance to users on the correct procedure for submitting out-of-band requests
  • Addressing incident tickets related to identity and access issues, including resolving access loss, severity problems, and regular user issues
  • Collaborating with the automation team to identify routine processes that can be automated
  • Streamlining intake request forms, processes, and closure procedures to eliminate inefficiencies
  • Conducting knowledge transfer sessions and training colleagues to optimize workflow
  • Efficiently updating and closing Service Now tickets based on predetermined SLAs
  • Managing mailboxes for user inquiries and requests


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