Enterprise Solution Troubleshooter
6 days ago
We are seeking an experienced and driven SAP expert to join our team as a Tier II Support Engineer. This role requires strong technical skills, a drive to learn, and a passion for delivering exceptional customer experiences.
About the Client
The client is a leading provider of automation solutions for access, process, or cybersecurity checks across various business applications.
Job Description
You will be responsible for resolving customer issues related to the Pathlock application and customers' ERP system, including implementation and configuration.
Key Responsibilities
- Research and troubleshoot issues between Pathlock application and customers' ERP system, including implementation and configuration.
- Analyze logs, configurations, and workflows to resolve issues.
- Collaborate with multiple Pathlock teams to resolve issues within SLA and provide necessary information to teams to resolve the issues.
- Create knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
- Clearly communicate resolution verbally or written.
- Recommend best workflow, implementation, and utilization practices promoting customer success and product adoption.
Requirements
- Bachelor's degree or equivalent experience.
- 4+ years working with SAP, PeopleSoft, JDEdwards, or other ERP systems.
- 2+ years working with enterprise level applications: implementing, administering, and troubleshooting.
- 2+ years SQL experience and writing complex queries.
- Ability to troubleshoot complex issues using resources, testing, and knowledge.
- Knowledge of application security such as SAP ECC, S4H, S4H SAAS, C4C.
- Knowledge of Business Process Controls and Automation.
- Knowledge of Governance, Risk, and Compliance (GRC) Access Control.
- Certification in an ERP system or like a plus.
- Knowledge of basic cloud concepts.
- Knowledge of Identity Management Solutions.
- Ability to work with global team members and customers from diverse cultures.
- Customer and team-focused attitude.
- Strong English and communication skills.
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