Senior Digital Marketing Specialist
1 week ago
This role requires a Digital Marketing Expert to provide real-time support, troubleshoot complex issues, and create resources to improve knowledge gaps.
Key Responsibilities:- Offer timely assistance via internal chat for problems related to various digital marketing tools
- Investigate and resolve intricate tool-based challenges and participate in high-priority tasks during critical retention periods
- Develop how-to guides, videos, and standard operating procedures (SOPs) to address recurring knowledge gaps
- Collaborate with other teams to enhance systems and prevent repeated issues
- Identify common obstacles and suggest internal training or process updates
- 2-3 years of experience in digital marketing, virtual assistant support, or expert roles
- Familiarity with at least 5 digital marketing platforms, including Canva, ClickFunnels, ActiveCampaign, Klaviyo, and Shopify
- Excellent written communication and structured problem-solving skills
- Ability to simplify complex tool explanations
- Strong attention to detail and process-oriented thinking
- Willingness to work flexible shifts across 24/7 schedules as required
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