Cloud Application Operations Specialist

7 days ago


Quezon City, National Capital Region, Philippines Avature Full time
Job Overview:
A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. As an Infrastructure Specialist-Cloud Application Operations, you will work with visionaries across multiple industries to improve the hybrid cloud and AI journey for innovative companies.

Your Role:
In this role, you will provide 24/7 technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure. You will handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process. Your responsibilities include receiving and recording incident information, selecting appropriate actions to resolve issues, and communicating the solution or action plan to the client. You will be proficient in various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure. You will understand high-level cloud application architecture and perform initial analysis on incidents. Additionally, you will manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. You will also ensure DR and manual redundancy failovers. Daily, weekly, and monthly integrated service management reports are provided across the solution. You will work with ticketing tools like ServiceNow, IBM Control Desk & Remedy, and automation tools such as Rundeck and IBM Runbook Automation. You will be familiar with ITIL processes, including Incident (including Critical Incident Management), Problem, Change management, and Integrated Service Level Management. You will utilize monitoring tools like IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, Netcool OmniBus to monitor the client's environment.

Requirements:
  • Bachelor's Degree

About Business Unit:
IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

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