Technical Support Specialist-Cloud Solutions

4 days ago


Quezon City, National Capital Region, Philippines Avature Full time

About Avature Consulting

Avature Consulting is a leading consulting and global professional services business with a strong focus on business and technology transformation. Our team offers strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

We work closely with clients across various industries to improve their hybrid cloud and AI journey, leveraging our strategic partner ecosystem and robust technology platforms across IBM's portfolio. Our goal is to accelerate impact and make meaningful change for our clients.

Your Job Description

An Infrastructure Specialist-Cloud Application Operations is responsible for providing technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure. This includes handling Level 1.5 remediation across the fleet using a standard workflow and incident handling process.

The specialist will receive and record incident information, select appropriate actions to resolve issues, and communicate the solution or action plan to the client. They will be proficient in various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure.

Key Responsibilities

  • Providing technical support for cloud-based solutions
  • Handling Level 1.5 remediation across the fleet using a standard workflow and incident handling process
  • Receiving and recording incident information
  • Selecting appropriate actions to resolve issues
  • Communicating the solution or action plan to the client


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