Customer Service Team Lead

2 weeks ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Job Title: Customer Service Supervisor

Tangent Solutions, Inc. is seeking a highly skilled and experienced Customer Service Supervisor to join our team.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. The successful candidate will have a strong background in customer service, leadership, and team management.

Key Responsibilities:
  • Supervise and manage a team of customer service representatives
  • Ensure that all customer service representatives are trained and equipped to provide excellent service
  • Monitor and improve customer service quality
  • Investigate and resolve customer complaints
  • Prepare and submit reports on customer service performance
Requirements:
  • Bachelor's degree in a related field
  • At least 2 years of experience in customer service or a related field
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and with minimal supervision
Preferred Qualifications:
  • Experience in a similar role
  • Knowledge of customer service software and systems
  • Ability to work in a fast-paced environment
What We Offer:

Tangent Solutions, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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