IT Operations Expert

3 days ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time $5,632 - $5,840

Technical Support Specialist Job Summary

Pacvue is seeking a skilled ITSD Tier 2 Technical Support Specialist to join our Corporate IT team and support our growing global user base. This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.

Key Responsibilities:
  • Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Perform root cause analysis and implement permanent solutions.
  • Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
Requirements:
  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
What We Offer:
  • Competitive salary and annual performance-based increases
  • Work From Home
  • Annual contractor bonus
  • Comprehensive benefits package includes HMO for the contractor and immediate family (spouse and children) after three months
  • Sick leave and paid time off after three months
  • Maternity/Paternity leave (applicable after six months)
  • Internal training
  • Opportunities for personal and professional growth within a supportive team

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