Human Resources Backend Support Specialist
4 days ago
Job Description
">We are seeking a highly skilled HR Operations Specialist to join our team. The successful candidate will be responsible for managing day-to-day operations of the Global HR Administration team, developing and maintaining HR Operations knowledge for Workday application, and providing application support and resolution of Tickets assigned by the HR Users/Employees.
Responsibilities
">- Operational Execution">
- Oversee operational execution and strategy of HR Shared Services teams based on supported languages.
- Day-to-Day Operations">
- Manage day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
- HR Operations Knowledge">
- Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
- Ticket Management">
- Use the ticket management tool to update ticket's progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
- Relationship Building">
- Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
- Data Maintenance">
- Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
- Incident Resolution">
- Interact with Global Support Team on incidents that require escalations.
- Process Improvement">
- Actively monitor and research process gaps, conduct root cause analysis.
Requirements
">- Bachelor's degree preferably Business/Psychology or any related course.
- Minimum of 2-3 years for Specialist and 4-7 years extensive experience in human resources management and HRIS support for Senior Specialist. With experience working in a Shared Services environment (preferably HR Shared Services).
- Willingness to work on graveyard shift and hybrid work arrangement.
- Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
- Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
- Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
- Excellent collaboration and ability to work cross functions and cultures beyond borders.
- Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.
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