Call Center QA Supervisor Role

2 days ago


Makati City, National Capital Region, Philippines JobsAvenuePH Full time
Description

We are seeking an experienced Call Center QA Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.

  • This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
  • Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
  • Develop and implement quality assurance strategies to enhance customer service performance.


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