Quality Auditing Senior Analyst
7 days ago
On-site - Makati 1-3 Yrs Exp Diploma Full-time
Job DescriptionEmployee Recognition and RewardsPerformance Bonus, Employee Recognition Program
Government Mandated BenefitsInsurance Health & WellnessDisability Insurance, Health Insurance, Life Insurance, HMO
Employee Discount, Sleeping Quarters
Professional DevelopmentBereavement Leave, Maternity & Paternity Leave, Parental Leave, Vacation Leave
Description- We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
- This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
- Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
- Develop and implement quality assurance strategies to enhance customer service performance.
- Provide detailed feedback and coaching to agents to improve communication and adherence to company policies.
- Collaborate with training teams to identify skill gaps and implement targeted learning initiatives.
- Generate and analyze QA reports to identify trends, areas for improvement, and best practices.
- Ensure compliance with industry regulations, company policies, and performance metrics.
- Conduct regular calibration sessions with stakeholders to maintain consistency in quality evaluations.
- Lead process improvement initiatives to enhance efficiency and customer satisfaction.
- Proven experience as a QA Supervisor or Senior QA Analyst in a call center environment.
- Strong leadership skills with experience in managing and mentoring a QA team.
- Excellent analytical and problem-solving skills to identify and address performance gaps.
- Proficiency in QA tools and call monitoring systems.
- Exceptional communication and coaching skills to provide constructive feedback.
- Knowledge of industry compliance standards and customer service best practices.
-
Quality Auditing Analyst
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full timeJob Qualifications• At least 2 years or more of QA experience• College graduate or undergraduate of any Accounting or Business related course is preferred• Experience in Finance and/or Accounting is preferredJob Description:• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each...
-
Quality Auditing Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full timeJob Qualifications• At least 2 years or more of QA experience• College graduate or undergraduate of any Accounting or Business related course is preferred• Experience in Finance and/or Accounting is preferredJob Description:• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each...
-
Senior Quality Analyst Position
6 days ago
Makati City, National Capital Region, Philippines JobsAvenuePH Full timeJob OverviewJobsAvenuePH is looking for a highly skilled Senior Quality Analyst to join our team. As a Senior Quality Analyst, you will play a key role in ensuring that our customers receive exceptional service.You will be responsible for developing and implementing quality assurance strategies to enhance customer service performance.Analyze QA reports to...
-
IT Internal Audit Senior Analyst
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full timeAs an IT Internal Audit Senior Analyst, you will be responsible for executing risk-based audits, focusing on cutting-edge areas such as cybersecurity, cloud computing, AI, robotic process automation, and more. You will work closely with internal and external stakeholders to ensure compliance with policies, evaluate risks, and improve controls and processes...
-
Quality Audit Coordinator
6 days ago
Makati City, National Capital Region, Philippines Prestige Concepts Manpower Corporation Full timeWe are seeking a highly skilled Quality Audit Coordinator to join our team at Prestige Concepts Manpower Corporation in Makati.About the RoleThis is a full-time position that requires 1-3 years of experience in quality audit and training.Key ResponsibilitiesConduct quality audits to ensure compliance with standards.Develop and deliver training sessions to...
-
Senior Audit Associate
4 days ago
Makati City, National Capital Region, Philippines Forvis Mazars in the Philippines Full timeRecruitment Assistant Manager at Forvis Mazars in the PhilippinesJob Description:Participated in planning and conducting risk-based financial statements audit in accordance with Philippine Standards on Auditing (PSA) and firm's audit methodology.Spearheaded audit engagement related to social, cultural, and environmental projects.Actively involved in timely...
-
IT Internal Audit Senior Analyst
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full timeAs an IT Internal Audit Senior Analyst, you will be responsible for executing risk-based audits, focusing on cutting-edge areas such as cybersecurity, cloud computing, AI, robotic process automation, and more. You will work closely with internal and external stakeholders to ensure compliance with policies, evaluate risks, and improve controls and processes...
-
Senior Audit Professional
4 days ago
Makati City, National Capital Region, Philippines Forvis Mazars in the Philippines Full timeForvis Mazars in the Philippines is seeking a highly skilled Senior Audit Associate to join our team. As a key member of our audit team, you will be responsible for planning and conducting risk-based financial statements audits in accordance with Philippine Standards on Auditing (PSA) and firm's audit methodology.The ideal candidate will have at least one to...
-
Senior Quality Expert
4 days ago
Makati City, National Capital Region, Philippines SomnoMed Philippines Full timeSomnoMed Philippines, a global medical device company, is seeking an experienced Senior Quality Engineer to provide advanced quality engineering expertise in the development and manufacturing of clinically proven medical devices for Obstructive Sleep Apnea (OSA) treatment.Key Responsibilities:Maintain and improve the Quality Management System (QMS)Conduct...
-
Senior Risk and Audit Specialist
7 days ago
Makati City, National Capital Region, Philippines Lancesoft Philippines Full timeAbout Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional services to our clients. As a Senior Risk and Audit Specialist, you will play a critical role in ensuring the quality and integrity of our services. Your primary responsibility will be to conduct risk assessments and audits to identify potential risks and opportunities...
-
Senior Auditor
1 hour ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full timeQuality Choices Corporation is seeking a highly skilled Senior Auditor to join its finance team. The ideal candidate will possess a Bachelor's degree in Accounting or a related field and have at least 1+ years of experience in accounting or finance, with supervisory experience preferred.The key responsibilities of this role include:Conducting audits to...
-
Auditing Specialist
6 days ago
Makati City, National Capital Region, Philippines SAP SE Full timeAbout the RoleAn Audit and Compliance Analyst provides first-level review of end-user receipts and expense reports to ensure integrity and accuracy of their financial reimbursements following the client's specific policies and procedures.Key Responsibilities:Perform thorough assessments of receipts and expense reports in compliance with client's subscription...
-
Senior Quality Analyst
6 days ago
Mandaluyong City, National Capital Region, Philippines Go-Get Data Consultancy Full timeGo-Get Data Consultancy is seeking a highly skilled Senior Quality Analyst - Sales to join our team.Key Responsibilities:Develop and implement feedback mechanisms to enhance agent performance.Collaborate with SQOs and QA Leads to deliver insights on customer interactions.Provide guidance and support to accounts and teams.Participate in calibration sessions...
-
Senior Quality Assurance Specialist
1 day ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Description:Hunter's Hub Incorporated is seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the highest standards of quality in our products and services.Responsibilities:Draft and implement quality assurance policies and procedures to...
-
Senior Audit Lead
3 days ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob Overview: We are seeking a seasoned audit professional to join our team as an Audit - Assistant Manager / Supervisor. The successful candidate will lead multiple engagements, ensuring timely and efficient delivery of high-quality services. Audit Responsibilities: The ideal candidate will oversee the coordination of engagement management, contribute to...
-
Senior Quality Engineer
4 days ago
Makati City, National Capital Region, Philippines SomnoMed Philippines Full timeGet AI-powered advice on this job and more exclusive features.SomnoMed is a global medical device company, founded in 2004 and listed on the Australian Stock Exchange, operating in 28 countries. With headquarters in Sydney, Australia, and offices in Europe and the United States, SomnoMed specializes in developing and manufacturing clinically proven medical...
-
Internal Audit Senior Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full timeYou Are:An agile, highly-motivated, innovative thinker with a background in audit, risk, or compliance looking to join a fast-paced, global Internal Audit department that has embraced transformative capabilities including advanced analytics, dynamic risk assessment, and automation to retain its role as a trusted advisor to the business.The Work:Participate...
-
Senior Associate
4 days ago
Makati City, National Capital Region, Philippines TAG Consultancy Gibraltar Full timeLead Auditor and AccountantJoin TAG Consultancy Gibraltar as a Lead Auditor and Accountant! As a Senior Associate, you will lead and coordinate audits and accounting engagements, applying your knowledge of accounting principles and audit standards.Responsibilities include:Overseeing job administration of project setup, report writing, engagement...
-
Senior Quality Assurance Professional
6 days ago
Makati City, National Capital Region, Philippines The Citco Group Limited Full timeJob SummaryThe Citco Group Limited is seeking a skilled Senior Quality Assurance Analyst to join our Global QA team. As a key member of this team, you will play a crucial role in ensuring the quality of our applications under test for both agile and waterfall methodologies.In this position, you will work closely with multiple stakeholders to define suitable...
-
Healthcare Quality Analyst
10 hours ago
Makati City, National Capital Region, Philippines Imagenet LLC Full timeDirect message the job poster from Imagenet LLCRecruitment Specialist / Talent Acquisition SpecialistImagenet Phils. is growing, and we are currently seeking Healthcare Quality Auditor to join our team.Duties and Responsibilities:The Healthcare Quality Analyst is responsible for evaluating the performance of Customer Service Representatives handling...