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Technical Support Professional

2 weeks ago

Manila, National Capital Region, Philippines Aurecon Group Full time

We are looking for a highly skilled Technical Support Professional to join our team as a Workday Specialist. In this role, you will provide support for the administration of Workday's Integration function, working closely with the Workday Leads and People & Finance teams, as well as other IT teams, to implement the IT Vision, Strategy and Priorities.

The key responsibilities of this role include:

  • Identifying opportunities for improvement and implementing changes to streamline People, Finance & PSA processes.
  • Managing service and support requests relating to Workday integrations.
  • Delivering efficient, accurate, timely system administration services as per agreed KPIs and SLAs.
  • Providing support and troubleshooting on Workday integration patterns to other related People, Finance & PSA – CRM, DWS, Peakon, LinkedIn, Adaptive Insights.
  • Implementing system change requests related to integration business process flow and security based on business requirements.
  • Collaborating with stakeholders to deliver efficient and accurate integration configuration as per the business requirements and strategy.

To be successful in this role, you will need:

  • Strong knowledge and experience in the use of Service Management systems/tools.
  • Experience in supporting Adaptive Insights.
  • Global Shared Services Organisation experience.
  • Experience in working with Workday system.
  • Excellent written and verbal English communication skills.
  • Ability to consult and engage with a wide and diverse internal employee audience.
  • Well-developed execution skills: strong planning and organisational skills, outstanding attention to detail, and initiative to make things happen.
  • Prior experience with ERP Systems.
  • Excellent data analysis skills, Excel and PowerPoint presentation skills.

We value diversity and inclusiveness, and we look for people who have had a broad range of experiences throughout their career. We believe that each of our team members brings something different to Aurecon, and we look for individuals who can demonstrate how they have worked as part of a team to bring ideas to life.