Technical Support Professional

5 days ago


Manila, National Capital Region, Philippines NICE Full time

Role Overview:

NICE is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, ensuring they receive the highest level of support and satisfaction.

The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

  • +4 years of experience in technical support / customer support / consulting role / related role
  • + 2 years of experience in B2B Customer Support experience
  • Ability to use sound judgment and decision-making skills to resolve issues quickly
  • Ability to multi-task, investigate, analyse, and problem-solve complex issues
  • Ability to develop effective working relationships with internal and external teams
  • Ability to be flexible with work schedule (nights, weekends, holidays)
  • A willingness to learn in a fast pace environment
  • Ability to work in a global team as well as independently
  • Clear and concise written and spoken communication skills
  • Ability to think critically in resolving customer issues
  • Strong presentation skills, excellent ability to present written information in a structured, balanced form tailored to the audience
  • Strong interpersonal skills and the ability to adapt to a complex and changing environment
  • Amenable to work shifting schedules


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