Service Coordinator Expert

3 days ago


Calamba, Calabarzon, Philippines JOB MATCHMAKER Full time

We are seeking a highly organized and detail-oriented professional to ensure the seamless transition from project completion to customer satisfaction, reinforcing our commitment to providing top-level sports facilities.

Key Responsibilities:
  • Documentation Management: Oversee the meticulous organization of project documentation, including installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring accuracy and accessibility.
  • Coordination with Teams and Scheduling: Collaborate with operations managers, project managers, installation teams, and contractual laborers to facilitate timely executions and meet client needs, ensuring effective communication throughout the after-sales process.
  • Assets Management: Ensure warehouse, tools, vehicles, and equipment are properly tracked, inventoried, and maintained in top quality.
  • Client Liaison: Serve as the secondary point of contact for clients post-project, addressing inquiries, resolving issues, and preparing requirements for the installation team to execute work onsite.
  • Materials Outsourcing: Maintain and update a database of reliable suppliers for equipment and raw materials needed for each project.
  • Tracking and Liquidation of Expenses: Create, track, and document payment requests and expense liquidations.
  • Managing Deliveries: Plan and organize incoming shipment deliveries to clients, including oculars of the staging area onsite, preparing delivery receipts and packing lists, organizing delivery teams, and renting necessary equipment.
Qualifications:
  • Bachelor's degree in any related field.
  • Experience in after-sales, customer support, or coordination roles.

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