Business Analyst
3 weeks ago
- As the first point of escalation, you will address misses in service level agreements (SLAs) and operational challenges related to real-time action plans.
- You will provide input to the WFM team for conceptualizing intraday reports that drive efficiency and support operations performance.
Qualifications
- We welcome college undergraduates with relevant experience in BPO or non-BPO fields.
- At least 6 months to 1 year of RTA experience is required; other WFM experience is a plus but not necessary.
- Proficiency in MS Office (Word, Excel, PowerPoint) is essential.
- Familiarity with WFM tools (e.g., eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect) is a plus.
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