A World-Class Customer Champion

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time $40,000 - $50,000

Empower Customer Connections

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We are seeking a highly skilled and dedicated individual to join our team as a Customer Support Advocate.

As the first point of contact for our clients, you will be responsible for owning customer communications from initial request through to resolution.

Your key responsibilities will include:

  • Becoming an expert in all areas of our platform, including its capabilities and features.
  • Owning customer communications and issues from initial contact until resolution.
  • Collecting customer feedback and influencing the direction of our product.
  • Identifying issues and escalating them to the development team to resolve or obtain missing information.
  • Developing and improving processes to scale support with the growing business.
  • Creating and maintaining documentation, including knowledge base articles and internal resources.
  • Collaborating closely with cross-functional teams, including Key Account Managers, Retention, Implementation, and Marketing.
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What You'll Need

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To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong understanding of customer service principles and practices.
  • The ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology to manage customer interactions and data.
  • Excellent organizational and time management skills.
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What We Offer

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We offer a competitive salary and benefits package, including:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.
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Why Join Us?

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At our company, we value collaboration, openness, and transparency. We believe that our employees are our greatest asset and strive to create a positive and inclusive work environment that supports their well-being and growth.

Join our team and be part of a company that is passionate about making a difference in the lives of our customers.

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