Business Data Analyst Position

5 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
Job Description:

This is a challenging and rewarding role that requires strong analytical and communication skills. As a Business Data Analyst, you will be responsible for managing vendor databases, ensuring data accuracy, and tracking technical support tickets.

Responsibilities:
  1. Data Management:
  • Manage vendor databases to ensure up-to-date contact information and interaction history.
  • Ensure data accuracy and integrity across all systems.
Technical Support:
  • Track technical support tickets and ensure timely resolution.
  • Prioritize and manage support tickets to meet customer expectations.
Service Quality Monitoring:
  • Monitor agent interactions with customers to maintain high service levels.
  • Analyze data to identify areas for improvement and provide feedback to management.
Reporting and Analysis:
  • Prepare performance reports on customer care metrics.
  • Conduct data analysis to identify trends and opportunities for growth.


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