Business Data Analyst Position
5 days ago
This is a challenging and rewarding role that requires strong analytical and communication skills. As a Business Data Analyst, you will be responsible for managing vendor databases, ensuring data accuracy, and tracking technical support tickets.
Responsibilities:- Data Management:
- Manage vendor databases to ensure up-to-date contact information and interaction history.
- Ensure data accuracy and integrity across all systems.
- Track technical support tickets and ensure timely resolution.
- Prioritize and manage support tickets to meet customer expectations.
- Monitor agent interactions with customers to maintain high service levels.
- Analyze data to identify areas for improvement and provide feedback to management.
- Prepare performance reports on customer care metrics.
- Conduct data analysis to identify trends and opportunities for growth.
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