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E-Commerce Operations Lead

3 weeks ago


Manila, National Capital Region, Philippines Shopee Full time

Shopee Manila is a leading e-commerce company seeking a highly skilled and experienced Hub Lead to join our team. As a key member of our team, you will be responsible for overseeing the daily operations of our logistics hub, ensuring smooth and efficient functioning, and driving continuous improvement.

Key Responsibilities:
  • Hubs Operations: Oversee daily hub operations, ensuring adherence to established procedures, policies, and regulations.
  • Team Performance: Lead team briefings, conduct weekly staff meetings, and regularly assess team performance to drive continuous improvement.
  • Process Enhancement: Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
  • Customer Support: Assist the Customer Support team with call-outs to resolve customer escalations.
Requirements:
  • Bachelor's Degree: A bachelor's degree or higher in a related field is required.
  • Leadership Experience: Has held a leadership role in a division or team within a logistics or hub environment.
  • Experience: Minimum of 4 years experience in the Supply Chain & Logistics Industry.