Customer Service Representative
5 days ago
Job Overview:
We are seeking a skilled Customer Service Representative to join our team at Schneider Electric Gruppe.
The Role:As a Service Scheduling Coordinator, you will be responsible for managing open orders, fielding incoming inquiries from direct accounts regarding logistics, order fulfillment, and order management policies, as well as working with other departments to facilitate on-time delivery and customer satisfaction.
- You will be the primary point of contact for customers, ensuring timely and accurate resolution of their queries and concerns.
- Your responsibilities will include reviewing invoices for accuracy, processing payments, and maintaining records of customer interactions.
- You will also be required to work closely with internal teams to identify areas for process improvement and implement changes that enhance customer experience.
To succeed in this role, you must possess excellent verbal and written communication skills, be able to multitask and prioritize tasks efficiently, and have a strong ability to work independently with minimal supervision.
In addition, you should have at least 6 months of customer service experience in the BPO industry and hold a Bachelor's/College Degree in any field.
Candidates must be willing to work night shifts and be based in Rosario, Cavite.
Why Schneider Electric Gruppe?At Schneider Electric Gruppe, we offer a dynamic and supportive work environment that fosters growth and development opportunities for our employees.
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