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Quality Assurance Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

Wipro Philippines Inc. is seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our processes are efficient and effective.

Responsibilities:
  • Audit Planning and Execution
    • Develop audit plans in accordance with established standards and allocate reviews to analysts.
    • Monitor audits to ensure they are conducted as planned.
    • Review audit data to identify performance trends and error patterns.
    • Presentation of reports to internal leadership and clients.
  • Training and Development
    • Conduct root cause analysis to identify training needs and develop targeted interventions.
    • Deliver regular trainings to enhance skills and reduce errors.
    • Deploy various training methods to meet diverse learning needs.
  • Support for New Processes
    • Ensure seamless integration of new processes by providing online training and access to required applications.
    • Identify skill gaps and recommend upskilling initiatives for the team.
  • Effective Team Management
    • Resourcing
      • Hire suitable resources for the team based on business needs.
    • Talent Management
      • Foster talent growth through comprehensive onboarding and training programs.
      • Build an internal talent pool and drive career progression.
    • Performance Management
      • Set goals and conduct regular performance evaluations.
      • Implement performance management systems across the team.
    • Employee Engagement
      • Drive engagement initiatives to boost team morale.
      • Monitor satisfaction scores and implement strategies to improve employee experience.