Remote Education Specialist

We are seeking a highly skilled professional to fill the role of Educational Support Specialist. This individual will be responsible for coordinating instructors, tracking student progress, and providing quality customer service. They will also actively support regional operations by performing payroll functions and other related tasks.

• The ideal candidate will be integral to the success of our organization by coordinating instructors, tracking student progress, and providing quality customer service.
• They will actively support our regional operations by performing payroll functions and other related tasks.
• This person will provide outstanding academic services to students and their families.
• They will operate seamlessly in a virtual environment.
• The successful candidate will maintain our operating standards, including people, financial, and academic standards.
• They will ensure delivery of programs and initiatives for our students and school district partners.
• This person will meet operational excellence standards.
• They will provide virtual administrative support to our regional operations, including answering phones, managing daily business data, and creating/managing schedules with students and teachers.
• The successful candidate will manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
• They will manage virtual tutoring sessions.
• This person will monitor all students' academic progress.
• They will help ensure flawless execution of programs and initiatives.
• The successful candidate will manage their own time in compliance with company and regulatory requirements.
• They will conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
• This person will have other responsibilities as required by the business.
• They will relish building relationships with students and their families.
• The successful candidate will be dedicated to meeting the expectations and requirements of internal and external customers.
• This person will foster an environment of open communication with students and parents to ensure positive and effective conflict resolution.

The ideal candidate will possess the following skills and qualifications:

• Experience in handling payroll through ADP payroll provider is preferred.
• Time management, planning, and prioritization.
• Ability to organize and manage multiple responsibilities successfully.
• Exhibits professional and approachable demeanor.
• Ability to prioritize and focus on key objectives, which may change from month to month.
• Effective communications both in virtual environments.
• Proficient in using all communication media, including in-person, phone, and video.
• Ability to build engagement and trust in virtual relationships, whether with customers or team members.
• Works Well With Others.
• Learning agility - able to adapt to changes in work environment by changing behaviors as required.
• Able to acquire new skills as required.
• Ability to engage, manage, and grow virtual relationships with customers, employees, and business partners (e.g. local schools).
• Ability to manage remote teachers.
• Ability to work independently.
• High tolerance for ambiguity.
• Bachelor's Degree required.
• 2-3 years progressive career growth.
• Experience working in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.
• Proficient in Microsoft Office and Google applications.

We offer the following benefits:

• Fully Remote.
• PTO.

This position is at the Associate level.

This is a Full-time position.

The primary job function is Customer Service.

This role is within the IT Services and IT Consulting industries.