Technical Voice Services Expert

6 days ago


Taguig, National Capital Region, Philippines R1 RCM Philippines, Inc. Full time

Job Summary:

R1 RCM Philippines, Inc. is seeking a skilled Technical Voice Services Expert to join our team. As an expert in IP telephony and unified communications, you will design and implement voice infrastructure solutions using Cisco IPT and Avaya Recording.

  • Key Responsibilities:
  • Designing and implementing voice infrastructure platforms, including CUCM, CUPS, and Unity.
  • Troubleshooting Jabber soft/IP phones and call manager versions 11.x and 12.x.
  • Configuring secure gateways with CCUM and integrating MS Teams.
  • Expert-level troubleshooting techniques in networking and packet-level analysis.
  • Managing CUC - Call Handler and Voicemail, Attendant Console, and Emergency Responder.
  • Gateway configuration and dial plans.
  • Analyzing call manager logs and gateway call logs.
  • Familiarity with VoIP protocols SIP, H.323, MGCP, SCCP, DHCP, DNS, WINS, and Active Directory.
  • CUCM deployment models and VoIP server integration.
  • Experience with RTMT, call manager features, and Extension Mobility.
  • Voice over IP (VoIP) codec and analog gateway experience.
  • Background in VoIP migrations and network security platform knowledge.
  • Video conference device integration techniques and strong analytical skills.


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