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Software Support Engineer

2 weeks ago


Manila, National Capital Region, Philippines Energy Development Corporation Full time

**About the Role:**

The IT Application Support Lead is a critical position within the Energy Development Corporation that ensures the availability and performance of applications. This role requires strong technical skills, excellent leadership abilities, and a deep understanding of ITIL frameworks.

Key Responsibilities:

  • Develop and implement ITIL-based service management processes.
  • Collaborate with stakeholders to identify business requirements and develop solutions.
  • Leverage IT service management tools to optimize application performance.
  • Implement effective change management practices to minimize disruptions.
  • Negotiate with vendors to secure optimal pricing and terms.

Requirements:

  • A graduate degree in a relevant field or equivalent experience.
  • At least 3 years of experience in IT application support.
  • Demonstrated expertise in ITIL frameworks and methodologies.
  • Familiarity with cloud-based infrastructure and applications.
  • Excellent communication and leadership skills.