Software Engineering Support Professional

2 weeks ago

Manila, National Capital Region, Philippines TRAILD PTY LTD Full time

At TRAILD PTY LTD, we're committed to providing top-notch support to our customers and partners.

As a Software Engineering Support Professional, you'll play a critical role in delivering exceptional service by troubleshooting and resolving software-related issues.

You'll work closely with our development teams to identify and fix problems, ensure seamless functionality of our web applications, and drive continuous improvement initiatives.

With a strong background in full-stack development and debugging, you'll have a unique opportunity to grow your skills and expertise in a supportive and dynamic environment.

Key Responsibilities:

  • Investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform.
  • Develop and maintain accurate documentation of customer interactions, issue resolutions, and troubleshooting efforts.
  • Collaborate with cross-functional teams to drive continuous improvement initiatives, identify inefficiencies, and refine support processes.
  • Support deployment, configuration, and troubleshooting of applications on various platforms.
  • Provide detailed technical support for customers via multiple communication channels.
  • Document solutions and contribute to building knowledge bases for future use.

Required Skills and Qualifications:

  • 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues.
  • Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems.
  • Knowledge of API Integrations with ERP Systems.
  • A customer-focused mindset and the ability to prioritize effectively.
  • Excitement for growing your skills in a supportive and dynamic environment.
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

Benefits:

  • Flexibility: we offer a range of remote, hybrid, and flexible working options.
  • Global team: we are growing across APAC, NA, and EMEA, and have a team all across the world.
  • Our team genuinely loves working at TRAILD PTY LTD: we scored a high rating on our employee satisfaction survey.

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