Chief Community Ambassador

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCommunity Full time $60,000 - $90,000

The role of Community Engagement Manager is a pivotal position that requires an individual to lead and coordinate communication strategies with the community, while also liaising with various departments to meet business needs. This dynamic professional will be responsible for promoting relevant strategies, setting and managing community expectations, and collaborating with cross-functional teams to identify and manage goals.

Key Responsibilities:
  • Promoting and adapting communication strategies to engage with community members effectively.
  • Liaising with technology development, delivery, and marketing departments to provide requirements and follow up on deliveries.
  • Setting and continually managing community member expectations, while actively working to improve the community experience.
  • Following sourcing strategy to reach project targets based on past data and research.
  • Performing root cause analysis for community escalations and proposing corrective actions.
  • Preparing material for presentations regarding community insights for internal and external customers.
  • Implementing strategies for building and maintaining a large, engaged community.
  • Closely collaborating with cross-functional teams to identify and manage goals.
  • Participating in the onboarding process for newcomers and acting as a point of contact for all community engagement processes.
  • Identifying and tracking relevant community KPIs.
  • Planning and organizing community satisfaction surveys, converting results into actionable insights.
Requirements:
  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing.
  • High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization.
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills – ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Ability to work independently.
  • Proactive, and able to flag possible risks in the completion of assignments, and identify solutions.
  • Established competency in the use of business applications and collaboration tools, including but not limited to Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products.

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