Process Innovation Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeTransformative Full time ₱900,000 - ₱1,200,000
Key Role Overview

A pivotal position within our service experience transformation, where you will own specific business challenges within the customer journey and drive process redesign supported by targeted automation and AI applications.

About the Service Operations Team

The team collaborates closely with frontline Service Business Apps QA Enablement and Analytics teams to identify friction points in customer support journeys and redesign them with AI-enabled automation and processes.

Job Responsibilities
  • Identify opportunities for new processes or fundamental shifts in existing ones driving transformative initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness combining policy process and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.

In order to be successful you must bring 3–5 years of experience in service operations continuous improvement or CX strategy with a proven track record of driving transformative initiatives.

Required Skills
  • Strong process thinking and ability to drive radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.

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