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Bilingual Call Center Agent

2 weeks ago

Manila, National Capital Region, Philippines IT Managers Inc. Full time

**Job Description:**

We are looking for a highly skilled Spanish Bilingual Agent to join our call center team. As a member of our team, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities Include:**

  • Providing timely and effective customer service through phone, email, and social media channels.
  • Responding to customer inquiries in a professional and courteous manner.
  • Analyzing problems and offering solutions to resolve customer issues.
  • Communicating effectively with customers, colleagues, and management.

**Requirements:**

  • Bilingual proficiency in Spanish and English (written and spoken).
  • High school diploma or equivalent required; some college coursework preferred.
  • Technically savvy: proficient in Outlook and MS Office Suite.
  • Strong communication and interpersonal skills.
  • Positive attitude and confidence in communication.
  • Dependable team player with strong customer service delivery skills.
  • Excellent work ethic and a passion for problem-solving.