Client Support Specialist
4 days ago
Sun Life Financial is committed to delivering exceptional customer experiences and is seeking talented individuals to join our Client Care Team as Client Care Representatives.
In this role, you will be responsible for providing outstanding customer service and support by resolving telephone inquiries, enhancing client relationships, and building loyalty through accurate and timely information delivery.
To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as the ability to navigate complex computer systems to track calls and gather information. You should also be able to work well under pressure, demonstrate empathy and self-awareness, and possess a customer-centric approach.
Responsibilities:
- Resolve telephone inquiries from clients
- Enhance client relationships and build loyalty through accurate and timely information delivery
- Navigate complex computer systems to track calls and gather information
Qualifications:
- College graduate of a 4-year course
- Minimum 1 year call center experience (inbound)
- Strong verbal and written communication skills
- Ability to handle concurrent chats with customers
- Customer-centric approach
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