ServiceNow Application Specialist

6 days ago

Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Cobden & Carter International

**Job Description:**
We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will possess excellent technical knowledge and experience with the ServiceNow platform, as well as strong customer service and communication skills.

**Key Responsibilities:**
* Administration of ServiceNow instances
* Configuration/development of ServiceNow ITSM/ITOM modules and future modules
* Design and implement client scripts, UI Actions, ACLs, business rules, workflows, and configure or modify applications to meet business requirements while adhering to best practices and standards on the ServiceNow platform
* Manage code repository and branching strategy for ServiceNow update sets
* Provide code review for update sets proposed for promotion to higher environments

**Requirements:**
* Serve as developer for the ServiceNow platform
* Design and implement client scripts, UI Actions, ACLs, business rules, workflows, and configure or modify applications to meet business requirements while adhering to best practices and standards on the ServiceNow platform
* Manage code repository and branching strategy for ServiceNow update sets
* Provide code review for update sets proposed for promotion to higher environments
* Manage application of code between environments (Dev to QA, etc.)
* Coordinate regular environment refreshes to ensure the ServiceNow environment remains healthy
* Create and maintain system design and procedural documentation supporting the management of the platform
* Coordinate testing and timely implementation of system updates/features
* Manage application configuration and documentation
* Support the configuration/development of all ServiceNow modules
* Integrate ServiceNow with other systems
* Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes
* Drive compliance with IT Service Management standards and policies
* Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
* Partner with Platform Stakeholders to document, communicate and continually improve the processes and policies that describe the use and administration of the ServiceNow platform and applications
* Implement CMDB, specifically identify CIs (Manual/discovery), create and/or validate relationships, implement APIs for CI feeds into the DB, CMDB audits, conflict management of CMDB data, etc.
* Attend daily SCRUM calls and provide daily documentation on assigned SCRUM cards

**Working at Cobden & Carter International:**
We value innovation, teamwork, and continuous learning. If you are passionate about delivering exceptional results and taking ownership of your work, we would like to hear from you.

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