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5 days ago
This position is responsible for ensuring the effective operation and maintenance of the ServiceNow platform at Goodyear Dunlop Tires Germany GmbH. The successful candidate will have extensive knowledge of IT service management best practices, as well as expertise in designing and implementing efficient workflows and processes.
Main Responsibilities:- ServiceNow Administration: Provide administrative support for the ServiceNow platform, including configuration, testing, and deployment of custom applications and integrations.
- Techical Leadership: Act as a technical leader for the ServiceNow team, providing guidance and support to team members, and ensuring that projects are delivered on time and within budget.
- Process Improvement: Identify opportunities for process improvement and develop and implement strategies to enhance efficiency and effectiveness.
- Collaboration: Collaborate with cross-functional teams, including development, QA, and operations, to ensure seamless delivery of services.
- Bachelor's Degree (prefer Computer Science, CIS, MIS, Engineering, or related); In lieu of degree, 9 years of relevant IT experience
- Certifications: IT Technologies, ITIL Foundations, Processes/Standards (desired)
- 4+ years experience in Information Technology, preferably including 5 years of ServiceNow IT Service Management administration experience (Experience as an Admin, Not a User)
- Experience mirroring significant portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities
- Experience leveraging data to identify, recommend, and implement system improvements using new or existing technologies
- Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways
- Excellent communications: Translate between business & technical language, to functional requirements, and to documentation
- Experience managing moderately complex applications/services in a team atmosphere; and driving to solutions
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