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Service Delivery Director

2 weeks ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time

We are a leading hotel in Manila's financial district, offering luxurious rooms, fine dining restaurants, and state-of-the-art amenities.

Job Title:

Service Leader - Front Office

We are seeking an experienced Service Leader to join our Front Office team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, building strong relationships with guests, and managing front desk operations.

  • Key Responsibilities:
  • • Develop and maintain a complete knowledge of operational systems at the Front Office.
  • • Build rapport with guests to deliver personalized experiences and gain loyalty.
  • • Identify and address guest preferences, ensuring timely action and follow-up.
  • • Provide professional and courteous interactions with guests, adhering to hotel policies and procedures.
  • • Supervise and manage Front Office operations to maximize guest satisfaction.
  • • Stay informed about emergency procedures and respond accordingly in crisis situations.

Requirements:

  • • Possess a presentable, articulate, and well-groomed appearance.
  • • Demonstrate excellent communication and writing skills in English (and local language).
  • • Hold a college degree preferably in Hospitality or related field.
  • • Possess relevant experience in Front Office, preferably in a supervisory role.
  • • Showcase strong engagement, interpersonal, and communication skills.
  • • Demonstrate ability to lead and motivate teams.
  • • Exhibit proactive approach and ownership mindset.
  • • Familiarity with OPMS system (preferably).

About Us:

Makati Shangri-La, Manila is part of the Shangri-La Group, a global hospitality leader known for its luxury hotels and resorts.