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Service Delivery Manager Lead

2 weeks ago

Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full time
Job Description

The IT Service Management Office Lead will be responsible for developing, implementing, and continuously improving ITSM processes based on ITIL best practices. This role requires a deep understanding of CSDM and ITIL principles, as well as excellent communication, leadership, and interpersonal skills.

Key Responsibilities:
  • Process Management: Develop and implement ITSM processes aligned with business objectives and meet agreed-upon service levels.
  • Leadership and Collaboration: Convene a community of practice of ITSM professionals, provide guidance, mentorship, and support.
  • Service Delivery: Oversee the delivery of IT services, ensuring they meet or exceed customer expectations.