Service Delivery Team Lead

2 weeks ago


Pasig, National Capital Region, Philippines Universal Access & Systems Solutions Full time

In this role as Service Delivery Team Lead at Universal Access & Systems Solutions, you will play a critical part in managing IT service delivery and ensuring exceptional client experiences.

You will support the Service Delivery Manager in coordinating teams, improving service processes, and ensuring SLA compliance.

  • Lead a team of technical professionals, providing guidance and support to ensure efficient service delivery and high levels of customer satisfaction.
  • Develop and implement strategies to improve service delivery, including process optimization and resource allocation.
  • Maintain open communication channels with clients and stakeholders, addressing concerns and resolving issues promptly.

Key Qualifications:

  • Bachelor's degree in IT, Business, or Engineering.
  • 3+ years of experience in IT service delivery, project management, or management roles.
  • Knowledge of ITIL or other service management frameworks.


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