SCADA Data Acquisition Specialist

2 weeks ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeRenewableEnergySupportEngineer Full time

About Power Factors, a leading software and solutions provider, we are committed to delivering innovative clean energy solutions.

We have over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites. Our Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics.

Our open, data-driven applications empower renewable energy stakeholders to collaborate, automate critical workflows, and make informed decisions to maximize asset returns. We receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

We deliver AI-powered insights at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world transitions to clean energy.

About the Role

The Technical Support Engineer's primary responsibility is to provide remote technical guidance to customers. This position directly involves troubleshooting hardware, software, and/or firmware to identify problems preventing the customer's data acquisition system (DAS) from functioning properly.

  • Serve as the first point of contact for incoming support requests via phone and ticketing systems.
  • Triage, prioritize, and categorize issues based on severity, customer impact, and SLAs.
  • Collect and document detailed issue information, including symptoms, error messages, logs, and prior troubleshooting steps.
  • Communicate regularly with customers on ticket progress, updates, and resolution status.
  • Ensure timely escalation of critical issues to internal teams.
Key Responsibilities
  • Customer Support & Issue Management:
    • Serve as the first point of contact for incoming support requests.
    • Triage, prioritize, and categorize issues.
    • Collect and document detailed issue information.
    • Communicate regularly with customers.
    • Ensure timely escalation of critical issues.
  • Technical Troubleshooting & Diagnostics:
    • Troubleshoot software, hardware, and network-related issues.
    • Identify and resolve data flow interruptions from remote SCADA sites into our SaaS platform.
    • Execute diagnostic tests, apply configuration changes, and provide actionable solutions for known issues.
  • Documentation & Knowledge Sharing:
    • Maintain accurate and up-to-date support tickets.
    • Contribute to internal knowledge base articles.
Requirements
  • Bachelor's degree or equivalent in electrical engineering, Renewable Energy, Computer Science, or a related technical field.
  • Proven experience (2+ years) in SCADA delivery, technical support, or a similar customer-facing role.
  • Strong understanding of SCADA systems, network protocols, data acquisition, and remote monitoring technologies.
Why Join Us

By joining Power Factors, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives.

We seek fierce and humble people to help us achieve our ambitious plan. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

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