Customer Service Liaison

6 days ago


Quezon City, National Capital Region, Philippines Nexus Recruitment Group Full time
About the Role:

Nexus Recruitment Group is looking for a Customer Service Liaison to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, while working in a fast-paced environment.

Responsibilities:
  • Conduct outbound calls to verify patient demographic details, eligibility for insurance, and benefits.
  • Monitor unpaid insurance claims and pending appeals.
  • Request necessary records or denial documentation to be faxed and update account information in our management system with comprehensive notes.
Requirements:
  • Proficiency in basic computer applications.
  • High attention to detail.
  • At least 6 months of experience in customer service or outbound (non-sales) roles.
What We Offer:
  • Competitive salary.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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