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Customer Care Specialist

2 weeks ago

Davao City, Davao, Philippines Flatworld Solutions (Philippines), Inc. Full time

Job Title: Customs Brokerage Support Specialist

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customs Brokerage Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.

Key Responsibilities:

  • Responding to inbound calls and emails from clients and other parties with inquiries related to customs brokerage.

  • Providing accurate and timely information to callers, ensuring a high level of customer satisfaction.

  • Analyzing cases thoroughly to understand the specific needs and requirements of each inquiry.

Requirements and Qualifications

  • A strong background in customer service or a related field is preferred, along with experience in customer support, logistics, or similar roles.

  • Excellent analytical and problem-solving skills to handle complex cases.

About Us

Flatworld Solutions (Philippines), Inc. is a dynamic company that values exceptional customer service and support.