Ambassador of Customer Care

6 days ago


Davao City, Davao, Philippines ECQ MINI MART Full time

We're looking for a dedicated Ambassador of Customer Care to join our team at ECQ Mini Mart.

About the Role

As an Ambassador of Customer Care, you will be responsible for providing exceptional customer service, addressing customer concerns, and ensuring a positive experience for all clients. This is an exciting opportunity to make a real difference in the lives of our customers and contribute to the growth and success of our business.

Key Responsibilities
  • Customer Engagement: You will greet and assist customers, providing information about our services and products to enhance their experience.
  • Problem Resolution: You will address customer concerns or complaints with a positive attitude, resolving issues efficiently or escalating as needed.
  • Brand Representation: You will serve as a positive representative of ECQ Mini Mart, maintaining professionalism, promoting our brand, and ensuring a high level of customer satisfaction.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication abilities are essential to effectively interact with customers and team members.
  • Customer Service Experience: Previous experience in customer-facing roles is required, demonstrating the ability to handle inquiries and resolve issues with professionalism.
  • Positive Attitude & Problem-Solving: You must be able to stay calm under pressure, address customer concerns, and provide solutions to ensure a positive experience.


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